I've never had custom jewelry made before. What is the process?
Upon placing your deposit for a custom order on our website, we start with a design. We can custom piece based on almost any design, but we prefer that it be provided by you. However, if you don’t have a specific design in mind, you can leave it to the design team at ICE_ETCUSTOM to handle for free.
When you have settled on an idea for your custom piece, we will handcraft a wax mold based on your design. After the wax creation process, we'll proceed to the gold／silver/brass/Stainless steel casting process. Once the piece has been casted to gold／silver/brass, we'll apply our signature hand detailing, smoothing, and diamond／moissanite/CZ setting processes until your piece meets our standards of quality.
How can i start the process?
If you have your own design, you can dm our Instagram @ICE_ETCUSTOM or contact our iMessage/WhatsApp:+1 646 201-3227 to confirm the total price.
Then we will show you payment plan
1: after first deposit $100 , we will make a pic for your checking in 24hrs
2: after you confirm, you can decide when you want to do second payment
3: after second payment you did, we will put them into production
4:During production we will provide you progress videos for every week. Including 3D modeling, handcrafting mold, casting, hand setting, polishing, smoothing, real gold plating, finishing touch-ups .
5: when finish production we will show videos for your checking and confirm, then you can do last payment we will ship them to you .
How do i send the money?
we only accept payment via PayPal, it will be safer for both of us if there is any problem, hope you can understand.
1:You can show your email we can send you the money request
2: Or we can email you the invoice you can click to pay on our website PayPal (Then you also can use debit/ credit card to do the payment)
What is the usual turnaround time for a custom order?
The usual turnaround time for a custom order depends on what we're making for you and our current queue list of orders at the given time. Our usual turnaround time is 2-4 weeks, but it can take much longer during the holiday seasons. But when we start the production for you, we will confirm the time with you.
What is Gold Plating Quality and How long do the plating last on the gold?
There are various levels of quality when it comes to gold plating. Most of what you see on the market is not truly gold plated. It is in fact plated with imitation gold, It is often very dark and copper looking.
Our customs are made with thick genuine gold plating. A real layer of 14k or 18k gold is layered on top of sterling silver. What you see and feel is real actual gold, so it looks exactly like an expensive real gold chain.
because we do custom business, it is very important to guarantee the quality and lasting time. normally we will do thicker plating to maintain a long time. (our plating includes extra Rodium, and also add extra Vacuum protective film)Sterling silver material will 1.5-2.5 years at least for normal use)
How to Cleaning Custom Chains?
Ultrasonic cleaners is the best way to clean , you can go to shop to clean it with that machine.
If just at home you can clean the jewelry under warm running water. Make sure you rinse well and wipe with a soft cloth to dry.
Is there any warranty?
All items come with a 2.5 years limited warranty against substantive manufacturing defects in materials or workmanship, and normal wear and tear. Customer negligence is not covered. ICE_ETCUSTOM is not responsible for incidental damage on items.
Which means if there is any problem during normal use in 2.5 years of the delivery date, we provide 2.5-year warranty, there are 2 solutions:
1: You can ship it back to us we will fix for you (Please contact our Customer service to get the return address)
2: You also can go to local repair shop, we will provide $50-$100 fee which will depend on the problem.
Can I take a shower with this on without fading?does It change color?
Every piece of jewelry deserves to be carefully maintained, which requires us to avoid wearing jewelry under some harsh conditions. Such as bathing / swimming / sports. Therefore, we do not recommend wearing jewelry when taking a bath. In some rare cases, that something is wrong with your jewelry, please immediately contact our customer service, ICEET offers 2.5 Year warranty service .
You can email ICE_ETCUSTOM@HOTMAIL.COM and we will provide you with instructions on completing your compensation.